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Help center
Everything you need to know before booking — and what to do if life gets in the way after.
Pricing is set per-athlete and shown on the booking page before you check out. Most private 1-on-1 sessions are $90; small-group sessions are $45 per player. A Stripe payment-processing fee is added on top — you'll see the exact amount on the booking page before you pay.
For standard bookings: at checkout. For approval-required bookings (custom time, alternative venue, short notice), you're not charged until the athlete accepts — then you get an email and text with a payment link that's good for 24 hours.
Stripe Connect routes your payment directly to the athlete's bank account, minus a 15% platform fee that supports the platform. NxtLevel NIL never touches the funds.
Yes — booking a 4-session pack with the same athlete gets you a 10% discount, charged once up front.
Yes, up to 24 hours before the session start time. Full refund, automatic, via the manage-booking link in your confirmation email.
The 24-hour cancellation window is non-refundable per our standard policy. If you have a genuine emergency (sickness, family conflict), reply to your booking confirmation email and the athlete can decide case-by-case.
You get a full refund automatically and an email letting you know. If the athlete has to reschedule, you'll see a proposal in the same manage-booking link — accept or decline.
Outdoor sessions: the athlete will reach out to discuss either rescheduling or finding an indoor backup. You can also reschedule yourself from the manage-booking link.
Every NxtLevel coach is held to a multi-part verification standard:
1. Roster verification — for collegiate athletes we confirm current Division-I enrollment and team standing with the athletic department; for professional athletes we confirm active contract with their club.
2. SafeSport certification — the same youth-safety standard USA Soccer, USA Hockey, and most club programs use, renewable annually.
3. Background check — we require independent, third-party criminal-history screening.
4. Identity verification — we confirm each coach's government-issued ID matches the verified athlete.
5. Code of conduct — published expectations + a direct reporting channel for any concerns.
Email safety@nxtlevelnil.com — the founder (Owen Ooms) personally reads every message. For urgent concerns about a session in progress, call 911 first, then us.
Each athlete sets their home field on their profile. You can book at their home field (no travel fee) or pick a different venue (travel fee added if it's within their range, or routed as an approval request if it's beyond).
Use the 'Request a different time' option on the athlete's booking page. They'll get an email and text. If they accept, you'll get a payment link to confirm.
Most athletes need at least 24 hours' notice. Slots within 4 hours of now show with an 'approval required' badge — you can still request them, but the athlete decides.
Yes, up to 24 hours before. Use the manage-booking link in your confirmation email to propose a new time. The athlete approves, and the session gets moved.
Tell us — email support@nxtlevelnil.com. We'll work with you on a different match or a refund. We care more about long-term trust than any single booking.
Athletes bring their own coaching equipment (cones, balls if applicable). Your athlete should bring their own gear — cleats, ball, shin guards, water — as they would for any practice.
We coach youth athletes ages 5 through 18. Group sessions are organized by age range (5–8, 9–11, 12–14, 15–18) so kids train with peers at a similar level. We're adding athletes across as many sports as we can — if you don't see your sport yet, email us and we'll let you know as the roster grows.
Absolutely. Parents are welcome at every session — we encourage it.
We answer every email personally. Usually same-day.